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Employee(s) of the Quarter (Q2 2020)

Employee of the Quarter
renona humphrey

Renona Humphrey – VA Customer Service Department Supervisor

North Region

Renona has been with Mid-Cities Medical since April of 2011. She has a heart for helping people and she does it with a great attitude. She’s devoted with providing World-Class Service in every aspect and her peer at Mid-Cities says, “Renona goes above and beyond with everything that she does.” A patient’s wife comments on remembering Renona being kind to her and her husband. She has helped her without hesitation or rush.


eddy lyons

Eddy Lyon – Austin Branch Supervisor

Central Region (Waco & Austin)

Eddy has been with Mid-Cities since June 2009. He’s dedicated on servicing internal and external customers by managing supervision and attending patient’s needs. He continually shows his commitment on meeting World-Class Care. A patient’s daughter comments that she wants Mid-Cities to know that Eddy took such good care of her father. She says Eddy would always go the extra mile and her father worries he will not find that special care and attention with hospice. He will miss Eddy.


frank jones

Frank Jones – San Antonio Administrator

South Region (San Antonio & Mercedes)

Frank has been with Mid-Cities since March of 2009. He’s the man that does it all. He is known as being the epitome of World-Class Service Care and his coworkers praise him for being continually a reliable member. His peers say, “(Frank) definitely reminds me to be patient and kind no matter what.” Also, “He holds his ground when difficult situations erupt, and gives all his attention where needed at any given time.”

Tracy Reep – Sergeant, Texas Army National Guard (Ret) – is currently the President and majority owner of a CVE verified Service Disabled Veteran Owned Small Business named Mid-Cities Home Medical Delivery Service, LLC (DUNS: 362261832).

renona humphrey

Renona Humphrey – VA Customer Service Department Supervisor
North Region

eddy lyons

Eddy Lyon – Austin Branch Supervisor
Central Region (Waco & Austin)

frank jones

Frank Jones – San Antonio Administrator
(San Antonio & Mercedes)